15 The University and the Studierendenwerk offer numerous contact partners and services for almost every conceivable question relating to your studies. Often, there are several service points available for the same field, for example, general and subject-specific service points. This chapter focuses on the central advisory services and informs you about additional service points at the end. SERVICE DESK FOR STUDENTS AND EMPLOYEES At the University of Jena, some units are already offering their advisory services via the central Service Desk Portal. These include the University Computer Centre, the Friedolin team or various examinations offices. Students, employees and external persons can directly submit their requests via the Portal in order to clarify questions or concerns or to receive assistance with certain topics. This ticketing system allows for easy, fast and modern communication between the University administration and the person seeking advice. uni-jena.de/en/servicedeskportal STUDENT SERVICE CENTRE Your first central service point is the Student Service Centre (SSZ). The advisory services offered here are all free of charge; you may also ask for advice anonymously if required. If you are unable to visit the SSZ in person, you might phone or advise about your situation. The office hours vary depending on whether it is currently a lecture period or not. You can find the current office hours on the SSZ website. Studierenden-Service-Zentrum (Student Service Centre) Fürstengraben 1, University Main Building Phone: +49 3641 9-411111 uni-jena.de/en/ssz CENTRAL CONTACTS AND SUPPORT WE ARE HERE TO HELP
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